FAQ

Workshop FAQs

What is a workshop?

My workshops (or classes) are video taped instructions hosted online. Classes are accessible from your computer and other devices. My classes are held on a network called Ning, that requires you to create a FREE account.   There are step by step instructions, after you purchase a class, on how to do that. I manually add you to the classroom site and that will take a bit of time especially if you are on a different time zone than US Eastern Time. Please be patient as I may be sleeping when you are purchasing.

Can I download the class videos?

No, but you have forever access to the videos unless otherwise notified.

Is there a PDF with each class?

Each class is different. If there is a PDF, it will be listed in the class description.  

Can I watch the videos as many times as I want?

Yes, to your heart’s content.

What if I experience a technical issue?

My videos are checked and double checked. Most likely there is a problem at your end. It can be a browser issue solved by opening a new or different browser window. Restarting your computer takes time but usually fixes any issues. Your internet connection can cause lagging issues or loading issues.

Make sure you are using current software (operating system—updates come regularly these days) on your computer and have the most current version of Adobe Flash installed.

If you are still experiencing an issue, the last resort is to put in a help ticket.  We would only do this after these suggestions have been tried as they are the same suggestions the Help Desk will initially offer before further investigating.

If you do need to contact me for help, give me a detailed description of what is happening.

May I get a refund?

The tuition is non-refundable once access has been given to registrants.

May I share a class?

Please, no!  One student per purchase. No splitting/sharing classes.